Complaints Procedure

The Heineken Pension Fund attaches great importance to the correct treatment of its (former) participants, pension beneficiaries or other interested parties. If a (former) member, pensioner or other interested party is dissatisfied, this person must be able to express this dissatisfaction to the Heineken Pension Fund. Below qou will find a description of the steps to be taken to submit a complaint. The complaints procedure can also be consulted.

If you want to submit a complaint, send us an email or let us know via our contact form.

Steps for submitting a complaint

Read more about the steps for submitting a complaint

Consult the complaints procedure (only available in Dutch)