FAQ

Each month, we add the financial results of the investments to your personal pension capital. These results can be positive or negative, which means your personal pension capital may go up or down. You can follow these changes in My Pension. Click here for an explanation of how your personal pension capital develops and what the different terms mean.

In the Netherlands, you accrue pension in three ways:

1. AOW: you receive this pension from the government from a certain age. You can read more about the AOW on the website of the Social Insurance Bank (SVB).

2. Pension through your employer(s), including Heineken. If you work at HEINEKEN, you pay contributions for your pension every month. You can see how much this is on your payslip. The employer also pays contributions for your pension. We invest this money, so that it grows.

3. Additional arrangements made by yourself. For example, with an annuity or bank savings.

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Are you not satisfied with our information or how you have been treated? Or do you disagree with how we apply the (legal) rules? Then you can file a complaint about this. This can be done by e-mail to pensioenfonds@heineken.com, via the contact form on our website or by post to our address.

On our website you will find our complaints procedure under Downloads - complaints procedure.

You have a few choices regarding your pension. Especially when you retire. You find and overview of all choices under Pension at HEINEKEN - What choices do you have.

The Heineken Pension Fund incurs the following costs to administer the pension scheme:

1. Costs for administration.

2. Costs to manage the assets.

3. Transaction costs.

We administer the pension scheme. In order to be able to do this correctly and to inform you, we use some personal data. Personal data says something about you. Such as your name and date of birth or the IP address of your computer. At the bottom right of our website, you will see 'privacy'. There we tell you which personal data we process and for what purpose.

My Pension is a secure part of our website where you can see your personal information about pensions. Here we also prepare personal messages about your pension.

The Heineken Pension Fund has an Association of Pensioners, namely the Association of Pensioners at Heineken (VvGH). The Association represents the interests of pensioners and their surviving dependants at Heineken and keeps a close eye on all relevant developments and tries to influence them where possible. On our website you will find more about the VvGH under I receive pension.

Pension moves along with your life. If something changes in your life, you should take a look at what this means for your pension and what you need to do. Under My situation changes you will find all kinds of events that can happen in your life with corresponding actions. And contact us if you have any questions. We are happy to help you!

Pensions are paid around the 15th of the month. Our pensions are including holiday allowance.

When you receive a pension, you will receive the previous year's annual statement in My Pension from February. You will receive a notification when the annual statement is ready. You will need the annual statement when filling in the income tax return.

If you don’t receive digital communication from us, you will receive the annual statement by post.

You can find the factor A on the Uniform Pension Statement that you receive every year. The factor A shows how much your pension has grown in a year. You need the factor A if you

• save extra for pension yourself and have to file a tax return; or

• - if you want to save extra for pension yourself and want to know whether and how much tax space you have.

When you retire, you no longer have factor A. You use your annual statement(s) for the tax return.

You have informed us that we may communicate with you digitally. We are happy with that, because this helps us save costs.

Through a study to your risk preference and investing for your pension, the so-called risk preference survey, we ask once every five years how much risk you want to take when investing your pension. All participants will receive an invitation to complete this survey. The investment policy is aligned with the outcome of the risk preference study.

So yes. You can exert influence by completing the survey. It is not possible to choose investments yourself. In 2026 we did a study to your risk preference and investing for your pension. Watch news for more information about the results and follow-up.

We are going to invest in a different way for each age group. If you are younger, we take more risks. As a result, the pension capital can go up and down considerably, but because your pension is still a long way off, you don't have to worry about that.

As you get older and your retirement gets closer, we reduce the amount of risk in investing. In this way, your pension capital is protected as your retirement approaches. And as a result, your expected pension benefit fluctuates less and less. This also means that the older you get, the more precisely we can estimate your pension benefit.

Read more about how we invest.

The reserve is a separate pool of money that we fill together. Its purpose is to help prevent pension payments from being reduced.

When economic conditions are favourable and investment results are positive, part of the investment returns is used to increase the reserve.

When economic conditions are less favourable, we can use money from the reserve to support pension payments for pensioners. This helps us reduce the likelihood of pension payments being cut. If the reserve is not sufficient, pension payments may still need to be reduced.

Read more about the reserve at the bottom of this page.

We have made an estimate of your pension if we are faced with significant windfalls or setbacks. This provides insight into what kind of pension you can expect if things go (very) badly, what you can expect on average and what is possible if things go (very) well.

Retirement date

The retirement date is the first day of the month in which the retirement pension starts (early) for the (former) participant. This means that if, for example, you want to retire on May 15, the actual retirement date will be May 1. The pension therefore always starts on the first day of the month, regardless of the day on which you reach retirement age.

Regular retirement date

The regular retirement date is the first day of the month following the month in which the (former) participant in question becomes entitled to a benefit under the AOW. The regular retirement date often coincides with the retirement date, but that is not necessary. For example: if your state pension starts on August 12, the regular retirement date is September 1.

Standard retirement date

The standard retirement date is set on the first day of the month following the month in which you reach the age of 68. This is also the latest date on which the pension must start. The pension fund does not offer the possibility to postpone the pension further after this date. So, if you turn 68 in April, the standard retirement date is May 1.

An example

Suppose Mr. Bierhaalder turns 68 in June. His standard retirement date is then July 1. However, his state pension will already start on May 15, so his regular retirement date is June 1.

No. This is possible from Janaury 1, 2029.

A lump sum is a choice you make when you retire. It means that you will receive up to a maximum of 10% of your accrued retirement pension in your banking account in one go. If you choose for a lump sum, the pension you receive each month will then be lower.

If you have a pension with several pension funds, it is best to contact these pension funds to find out how you can apply for a pension there. On mijnpensioenoverzicht.nl you will see an overview of all pension funds where you have pension.

About six months before your State Pension Age (AOW date), you will receive a letter from the HEINEKEN Pension Fund. This letter explains the choices available to you. You can contact the pension fund to discuss your options, or you can wait until you receive the information from us.

Three months before your AOW date, you will receive another letter asking you to confirm your pension choices. You make your choices in the Pension Planner. Once you are satisfied with your choices, click the "Summary" button. You can then download the Pension Choice Form. We kindly ask you to return this form as soon as possible, but no later than two months before your desired retirement date, by email to pensioenfonds@heineken.nl. If you have a partner, he/she must also sign the form.

Approximately one month before your pension benefit starts, you will receive a letter with an estimate of your pension amounts. These amounts are estimates because the investment returns achieved by the pension fund up to your actual retirement date are still included in your pension calculation. These returns may be positive or negative, which means that your pension may ultimately be higher or lower when your pension starts.

Even if you do not wish to start your pension yet, you can use the Pension Planner in My Pension to make calculations and explore the options available for your pension.

The State Pension Age (AOW age) is currently set as follows:

• 2028 - 2031: 67 years and 3 months

• 2024 - 2027: 67 years

Please note that the State Pension Age (AOW age) may change in the future and is determined by the Dutch government.

You pay tax on your income. If you work, you often have one income. You pay tax on that income.When you are retired, you often receive multiple incomes: the state pension from the government and a pension from one or more pension funds. Make sure you apply the payroll tax credit to one of the incomes.

More information about payroll tax credit can be found on the My Pension of the Tax Administration (Belastingdienst).

When you reach retirement age, your pension capital is used as standard for an old-age pension in combination with a partner's pension of 70% of the retirement pension. Within the pension scheme, you can make your own choices about the amount of the partner's pension. If no partner is known in our administration, the entire personal pension assets is used for retirement pension.

When you reach retirement age, your personal pension assets is used as standard for an old-age pension in combination with a partner's pension of 70% of the retirement pension. Within the pension scheme, you can make your own choices about the amount of the partner's pension.

You can retire with us at the earliest 10 years prior to your state pension age. If you want to retire early, you must coordinate this yourself with your manager and contact us. We will contact you six months before you reach the state pension age to ask you to think about your pension and the choices you can make for your pension.