FAQ

Click on the My Pension button in the top right corner. Log in with DigiD via the app or with your username and password.

We administer the pension scheme. In order to be able to do this correctly and to inform you, we use some personal data. Personal data says something about you. Such as your name and date of birth or the IP address of your computer. At the bottom right of our website, you will see 'privacy'. There we tell you which personal data we process and for what purpose.

My Pension is a secure part of our website where you can see your personal information about pensions. Here we also prepare personal messages about your pension.

You have informed us that we may communicate with you digitally. We are happy with that, because this helps us save costs.

The amount of your pension is not fixed. The Heineken Pension Fund faces the following risks, among others:

• People are getting older on average. As a result, we have to pay out the pension for longer.
• Low interest rates make pensions more expensive. When interest rates are low, the Heineken Pension Fund needs more money to be able to pay out the same pension.
• The accrual percentage of 1.875% can be reduced under certain circumstances.
• The results of our investments may be disappointing.

In the Netherlands, you accrue pension in three ways:

1. AOW: you receive this pension from the government from a certain age. You can read more about the AOW on the website of the Social Insurance Bank (SVB).
2. Pension through your employer(s), including Heineken. If you work at HEINEKEN, you pay contributions for your pension every month. You can see how much this is on your payslip. The employer also pays contributions for your pension. We invest this money, so that it grows.
3. Additional arrangements made by yourself. For example, with an annuity or bank savings.

Are you not satisfied with our information or how you have been treated? Or do you disagree with how we apply the (legal) rules? Then you can file a complaint about this. This can be done by e-mail to pensioenfonds@heineken.com, via the contact form on our website or by post to our address.

On our website you will find our complaints procedure under Downloads - complaints procedure.

You have a few choices regarding your pension. Especially when you retire. You find and overview of all choices under Pension at HEINEKEN - What choices do you have.

The Heineken Pension Fund incurs the following costs to administer the pension scheme:

1. Costs for administration.
2. Costs to manage the assets.
3. Transaction costs.

Normally, money becomes worth a little less every year. This is called 'inflation'. Due to inflation, the Heineken Pension Fund tries to provide an annual supplement to your accrued pension. This means that the accrued pension grows annually in line with the general price increase. We call this a pension that retains its value. When the new pension scheme starts, this will change. Then the pensions will move in line with the results of the investments.

The Heineken Pension Fund has an Association of Pensioners, namely the Association of Pensioners at Heineken (VvGH). The Association represents the interests of pensioners and their surviving dependants at Heineken and keeps a close eye on all relevant developments and tries to influence them where possible. On our website you will find more about the VvGH under I receive pension.

Pension moves along with your life. If something changes in your life, you should take a look at what this means for your pension and what you need to do. Under My situation changes you will find all kinds of events that can happen in your life with corresponding actions. And contact us if you have any questions. We are happy to help you!

Pensions are paid around the 15th of the month. Our pensions are including holiday allowance.

The previous year's annual statement will be in My Pension from February. You will receive a notification when the annual statement is ready. You will need the annual statement when filling in the income tax return.

If you don’t receive digital communication from us, you will receive the annual statement by post.

You can find the factor A on the Uniform Pension Statement that you receive every year. The factor A shows how much your pension has grown in a year. You need the factor A if you

• save extra for pension yourself and have to file a tax return; or
• • if you want to save extra for pension yourself and want to know whether and how much tax space you have.

When you retire, you no longer have factor A. You use your annual statement(s) for the tax return.

We expect to switch to the new pension scheme on January 1, 2026. This is partly dependent on approval from the Dutch Central Bank. We will keep you informed of the developments via our website and newsletter.

The Future Pensions Act will change the way we build up pensions. In the new pension scheme, everyone has a capital for pension. If you work at HEINEKEN, this capital grows due to the premium you and the employer pay. For everyone, the pension (capital) moves with the results of the investments. When you retire, you buy a lifelong monthly pension benefit from your pension capital.
The pension capital (if you are accruing pension or have it with us) and the pension benefit (if you receive pension) may differ because it is increased or decreased by the return we achieve. The pension capital is adjusted monthly. You can follow the development of your pension on My Pension. The pension benefits are adjusted once a year. Good to know: your pension pot will never run out. You will receive a pension for as long as you live. That risk is covered jointly with the pension fund.

In November 2024, we took you through the new pension scheme in a webinar. You can find the link to watch this webinar on the page New pension system.

The new pension scheme is expected to start on 1 January 2026. The fund's assets, as they are on 1 January 2026, will be distributed to personal capital for retirement in the following period. The funding ratio determines how much there is to distribute. All participants, former participants and pensioners at the Heineken Pension Fund receive a personal pension pot. You will then see how much money the Heineken Pension Fund has for your pension.

When investing, risks are shared with different age groups. The part of the assets for pensioners is invested with little risk and that of young people with a lot of risk. More risk is expected to result in a higher return in the long run. But it can also be disappointing. If that happens, it will take time to make up for it. Young people still have plenty of time for this, but for older people it is irresponsible to take a lot of investment risk, they often no longer have the time to make up for losses. An advantage of the new pension system is that we can invest in different ways for different age groups.

According to the old (current) pension scheme, pensions are expected to be increased first. Then the division of the assets takes place, as explained in the previous question. Once this has been done, you will receive a message from us with information about your pension in the new scheme.

If you receive a pension, you will continue to receive a pension benefit every month. An interim adjustment (with retroactive effect) may be necessary in 2026 when all figures have been definitively determined by the auditor and supervisor.

We want everyone in the Netherlands to be able to get a good pension. Also the generations after us. That is why the trade unions, employers and the government have jointly drawn up new rules for pensions.

As of July 1, 2023, the Future Pensions Act came into effect. All pension funds in the Netherlands must comply with the new rules by January 1, 2028 at the latest. Heineken Pensioenfonds has started working with HEINEKEN and the employee organisations to shape the new pension scheme. A survey was conducted to find out what you find important in a new pension scheme. The results were taken into account when making the agreements. In July 2024, HEINEKEN and the trade unions made agreements with each other about the new pension scheme and how the transition to the new pension scheme should proceed. All this is laid down in the transition plan. You can also find the transition plan on our website.

The rules for pensions worked well for years, but that is changing. It is not clear enough now how much money people pay for their pension. And is the economy doing well? Then sometimes the pensions cannot be increased. That feels unfair. Thirdly, people change jobs more often, stop working for a while or start their own business. The rules for pensions do not fit well with this. Therefore, they need to be adapted.

We want everyone in the Netherlands to be able to get a good pension. Also the generations after us. That is why the trade unions, employers and the government have jointly drawn up new rules for pensions.

Your pension will move with the economy. So your pension can increase faster if the economy is doing well. Your pension can also decrease faster if the economy is doing worse. In the new pension scheme, agreements have been made that ensure that the movements are less when you are (almost) retired. In addition, My Pension gives you a good overview of how your pension is doing. In November 2025, you will receive an overview from us with the expected amount of your pension benefit in the new scheme. In this overview, you can compare your current pension with the expected amount of your pension in the new scheme.

No. The law still has to be approved. It is not known yet when the law is expected to take effect.

A lump sum is a choice you make when you retire. It means that you will receive up to a maximum of 10% of your accrued retirement pension in your banking account in one go. If you choose for a lump sum, the pension you receive each month will then be lower.

If you have a pension with several pension funds, it is best to contact these pension funds to find out how you can apply for a pension there. On mijnpensioenoverzicht.nl you will see an overview of all pension funds where you have pension.

You pay tax on your income. If you work, you often have one income. You pay payroll tax credit on that income.
When you are retired, you often receive multiple incomes: the state pension from the government and a pension from one or more pension funds. Make sure you apply the payroll tax credit to one of the incomes.

More information about payroll tax credit can be found on the website of the Belastingdienst (only available in Dutch).

You can retire with us from the age of 58. If you want to retire early, you must coordinate this yourself with your manager and contact us. By default, we will contact you six months before you reach the state pension age to let you think about your pension and the choices you can make for your pension.