Complaints Procedure
We attache great importance to the correct treatment of our (former) participants, pension beneficiaries or other interested parties. When you are dissatisfied as a (former) member, pensioner or other interested party, you must be able to express this dissatisfaction to the Heineken Pension Fund. Below you will find a description of the steps to be taken to submit a complaint.
The complaints procedure (only available in Dutch) can also be consulted.
If you want to submit a complaint, send us an email or let us know via our contact form.
Steps for submitting a complaint
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